Refund policy

Any returns must be shipped back in the original or equivalent packaging to be eligible for refund, shipped at the buyers expense and reach us in undamaged condition. Returns must be initiated within 14 working days of receiving the original order. A proof of purchase or receipt will need to be provided. To start a return, you can contact us at returns@photoflux.co.uk. A return address will be provided when the request has been processed. Items sent back to us without first requesting a return will not be accepted.

Any refunds will be returned via the original Payment Method and processed within ten business days of receiving the returned item(s). Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@photoflux.co.uk.

In the unlikely event of items damaged in transit please contact us, via returns@photoflux.co.uk or by using the Contact Form as soon as possible to arrange for a replacement item to be shipped.